Delivery

Unless otherwise stated, all delivery dates are given in 'working days'. We endeavour to be as accurate as possible with our quoted delivery dates and the majority of pieces are delivered either on-time or before the stated date. Very occasionally due to the nature of our business (many items are imported), and because our stock changes so quickly, it is possible that delivery dates may vary due to circumstances beyond our control, for example, being held up at customs, damage during transit, etc. In this event, we will endeavour to keep you informed to the best of our knowledge, but cannot be held liable for losses incurred. Refunds are not offered for late deliveries unless the original delivery date is exceeded by 40%. In order to remain competitive, please note that all deliveries are either charged at cost, or subsidised by Lavender Blue (London) Ltd.  In order to save carriage charges, customers are welcome to collect their items in person. However, because most damage occurs in transit, we are unable to offer replacements for items not shipped using our approved couriers.

 

With regards to delivery arrangements, the customer will be informed of an impending delivery via telephone or email, a minimum of two days in advance of the delivery date. It is the customer’s responsibility to ensure that they are available, or have made the necessary arrangements to accept the product on the stated delivery date. In order to keep delivery costs low, our couriers only make one attempt at delivery. If the customer is unable to accept the delivery on the first attempt, a second delivery charge will be levied. Will customers please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. In most cases, we operate a one-man delivery service, so please ensure that help is available particularly if you have ordered large or bulky items.

7 Day Money Back Guarantee

You have the right to return an item to our warehouse providing that you inform us by e-mail within 7 days of the item being delivered to you. Because we are confident in the quality of our pieces and the representation of our products in the advertisements, the carriage costs relating to the return will be at the buyer’s expense unless extenuating circumstances are agreed by Lavender Blue. Please note that return carriage may be more expensive, due to the charges levied upon us by couriers for collections, but we only ever chargeback our 'cost' for returns. All return items must be in the original wrappings and unused and unassembled (if applicable). Therefore please be very careful when un-wrapping the items to keep the wraps intact. This is essential to avoid damages on return. Responsibility for items damaged during return because of inadequate wrapping lies with the buyer.  We reserve the right to choose the most appropriate carrier to undertake a collection in order to minimise transit damage and make the collection easier for our customer.  Because the items were purchased “at a distance”, our seven day guarantee allows you a closer inspection of the item first-hand, but also allows us to be able to re-sell the item as brand new if it is not what you require. If the item is not re-sellable as new when returned, we are unable to issue a refund.

Damaged Items

The majority of our items are shipped using a specialist furniture removal company. When the item is delivered, you will be asked to sign for the delivery. Please ensure that you inspect the item thoroughly before signing to accept the delivery. If for any reason, you do not wish to accept the delivery, do not sign for it as this will make our damages insurance void. If you discover damage, please contact Lavender Blue (London) Ltd by telephone within 15 minutes of delivery. This gives us the option of sending the courier back immediately to pick the item up, enabling us to keep carriage charges to a minimum. If you sign for an item and subsequently discover that it is damaged or unwanted for any reason, we will replace the furniture free of charge, but you may be liable for the carriage costs incurred in returning the item. With regards delivery dates, if the item is not in stock, we may not be able to meet the original promised delivery time with the replacement and are not liable for this.  

Natural Wood and Fabric Colour Shades

It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences occurring from piece to piece as faults. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if you purchase two items at the same time because they will come from the same batch. In terms of upholstery fabric, we highly recommend that you contact us to obtain a sample prior to purchasing if an exact colour match is required.

If you are unhappy with your purchase because of a shade difference or any other reason, we are willing to offer a refund as long as we are informed within 7 days. However, original carriage charges and collection costs will be at the buyer’s expense, and the returned item must be resellable as 'brand new' as per the terms stated in the section entitled 'damaged items'.

Cancellation of Orders

Items that have been ordered and paid for in full, but have not yet been delivered, cannot be cancelled due to the costs involved in processing the order. If a customer cancels a made-to-order item prior to delivery, deposits are non-refundable. In all other cases where the payment terms have not been adhered to, Lavender Blue (London) Ltd, reserves the right to cancel the order and retain a maximum of 40% of the sales value in administrative costs.

Defective Items

In the highly unlikely event that your item is defective, you must inform us within 30 days in order to obtain a free of charge replacement. Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances can we replace pieces or refund items once 30 days has elapsed since delivery.